This problem is usually caused by the call waiting feature of your local telephone company or the Idle Disconnect setting under your modem properties.
 

• Make sure you do not have any other services on the phone line such as call waiting. In most cases you can disable call waiting on a call by call basis by dialing a prefix before the access number. For most telephone companies this code is "*70".
• Ensure the Idle Disconnect settings have not been set. To check this setting follow the steps below.
• In Internet Explorer click on Tools > Internet Options.

• Click on the Connections Tab.

• Click the Settings button.

• Click the Properties button.

• Click on the Options Tab.

• Set the option "Idle time before hanging up" to never.
• Click OK and reconnect to the Internet.

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